JOB DESCRIPTION SUMMARY: To assist the spa director in driving and leading the operational and financial direction of the spa while ensuring the highest quality of guest services.
KEY AREAS OF RESPONSIBILITY
? To share responsibility for the overall management and performance of the Spa daily operation.
? Passionate, positive and focused with strong communication skills.
? Excellent in managing guest service and handling guest relations.
? Exceptional skills in running a large SPA Operation Team in a seasonal environment (Esthetics, Massage, Beauty Salon, Lockers, pools, and fitness)
? Experience in achieving retail and revenue goals.
? Ability to perform general administrative tasks, maintain procedures for purchasing and inventory.
? Experience in managing business to budgets, Payroll, Scheduling and maintaining an internal calendar as well as product inventory and ordering.
? Extensive computer knowledge and computer applications.
? Ability to take initiative, ownership and prioritize tasks.
? Exhibit a professional and polite appearance at all times.
? Ability to create supportive and nurturing environment which consistently delivers a spa experience that exceeds guest and staff expectations.
SPECIAL SKILLS REQUIRED:
? Minimum 2 years’ experience as an Assistant or Spa Manager in a luxury spa setting.
? Proficient in receptions/ reservation systems & Knowledge of Spa Systems. SpaSoft knowledge is a plus
? Must be able to work a flexible schedule, including holidays & weekends.
? Excellent verbal and written communication skills required.
? Physical mobility to bend, lift, and stand for prolonged periods.
? Ability to focus attention on guests’ needs.
? Ability to prioritize, organize and make appropriate judgments.
? Ability to work well under pressure.
? Ability to maintain positive relations and work cohesively with co-workers as part of a team.
? Ability to build professional relationships with repeat guests by remembering their names, recognizing them, knowing their individual preferences.
Login with Facebook