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• Apply To This Job at Dart Container
• Date Posted: Oct 06, 09

ACCOUNT MANAGER

Mason, MI

Date Posted:July 9, 2009
Job Title:ACCOUNT MANAGER
Job Group:Professional
Department:Sales
Supervisor:Administrative Sales Manager
Position Summary: Supports the efforts of the Dart Sales Force by addressing and making decisions regarding pricing, sales support, and service issues within the context of Dart policies, procedures, and philosophy.
Essential Functions:
The following are the essential functions of this position. Successful job applicants will be able to perform these essential functions with or without reasonable accommodation.
1.Works via telephone, fax, and email with Dart field sales personnel involving Salesforce requests for competitive pricing, contract and bid pricing, and other product pricing issues.
2.Analyzes information provided by Dart field sales personnel pertaining to competitive products, competitive prices, and related terms and conditions of sale.
3.Makes decisions concerning customer pricing, shipping requirements, terms and conditions of sales, and contract/bid pricing.
4.Communicates and explains, with supporting rationale, pricing decisions and company pricing policies as well as related terms and conditions of sale to Dart field sales personnel and, on occasion, directly to customers.
5.Evaluates and makes decisions on Salesforce requests regarding company expenditures relating to distributor promotional and marketing activities, distributor trade show participation, and distributor requests for advertising support.
6.Assists customers by resolving service related issues which are beyond the abilities or authority of Dart Customer Service Representative and handles other service issues when field sales personnel are unavailable and/or immediate action is required.
7.Receives Field Service Reports from Dart field sales personnel relating to product quality and/or customer service problems. Analyzes the reported information. Gathers information on the situation from various sources. Works with the Dart Salesforce to develop the optimal mutually acceptable solution for both the customer and Dart. Makes decisions in this regard and communicates them to the Dart Salesforce and, on occasion, to the customer via letter.
8.Works with Dart Credit Department personnel, Dart field sales personnel, and occasionally directly with the customer to resolve issues associated with past due invoices and unauthorized payment deductions.
9.Authors and sends customers price quotations, price contracts, and general customer service correspondence via letter, fax, and email relating to pricing and general sales and service matters.
10.Helps create a positive work environment and is a booster of company policy, procedures, and philosophy. This includes professional communication with all Dart employees.
Skills and Education:
1.Bachelors degree from accredited college or university.
2.Excellent verbal communication skills.
3.Excellent written communication skills.
4.Ability to use independent judgment and make decisions.
5.Good basic math skills.
6.Good organizational skills with ability to handle multiple projects at the same time.
Preferred:
1.Bachelors degree in Business related field.
2.Two (2) years of general business and/or supervisory experience.
3.Two (2) years experience working with computers.
4.Six (6) months experience using Microsoft Word.
5.Six (6) months experience using Microsoft Excel including the ability to create spreadsheets and create and apply formulas.
A cover letter must be submitted with an application to be considered.
Apply by preference #56 in the Human Resource Department.
For further information contact Alex (3210) in the Human Resource Department.
www.dart.biz  877-JOB-DART
EOE

Additional Information

Citizen Status: US Citizen
Minimum Education: Bachelor's Degree
Minimum Experience: Mid Career

Contact Information

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