BUSINESS ACCOUNT COORDINATOR

Business Account Coordinator Located At Vt, Burlington - Job Post By: One Percent For The Planet




The Business Account Coordinator will support the organization by acting as the primary account manager for 1% for the Planet small business members in respective regions.

The ideal candidate is a self-starter with excellent communication and customer service skills. This person will need to manage a large number of accounts while remaining focused on long-term objectives. We view our staff as part of our global movement of businesses, nonprofits and individuals who care deeply about our planet. 1% for the Planet supports all staff members to grow professionally with us, so we seek candidates with a growth mindset and an orientation toward continual improvement.

Key responsibilities:

● In conjunction with the Business Membership Specialist, this person will be responsible for welcoming new members to the network once they’ve been onboarded
● Provide best-in-class account management and customer service, which includes coordinating regular member outreach, answering questions, assisting with certification support and communications, providing partnership advising where needed and sharing about network opportunities
● Working with your supervisor and your team members to educate yourself on our organization, it’s policies, our culture as well as all the work that you will be tasked with in this role
● Support our Business Membership team goals to ensure member retention and increased brand awareness
● Coordinate with the Certification & Accounting Coordinator to ensure successful certification and renewal communications with members annually—which may include deactivating members when needed
● Maintain accurate database records through the Salesforce and HubSpot platforms

Knowledge, skills and abilities:

● A passion and enthusiasm for account management, customer service and mission-driven work that’s creating real environmental impact
● Undergraduate degree and 1 to 2 years related professional experience
● Strong team player with excellent oral and written communication skills
● Ability to develop supportive relationships with members, whether remotely or in-person
● Excellent organizational and time management skills, attention to detail, and the ability to adhere to deadlines
● Experience in account management (preferred)
● Proficiency in Microsoft Office and Google Suite
● Experience in Salesforce and HubSpot (preferred)

1% for the Planet profile and culture:

1% for the Planet is a global organization that exists to ensure our planet and future generations thrive. We inspire businesses and individuals to support environmental nonprofits through membership and everyday actions. We make environmental giving easy and effective through partnership advising, impact storytelling and third-party certification.
Started in 2002 by Yvon Chouinard, founder of Patagonia, and Craig Mathews, founder of Blue Ribbon Flies, our members have given more than $280 million to our approved nonprofit partners to date. Today, 1% for the Planet’s global network consists of thousands of businesses, individuals and environmental nonprofits working toward a better future for all.
Look for our logo to purchase for the planet and learn more at onepercentfortheplanet.org.
To apply: please send a cover letter and resume to jobs@onepercentfortheplanet.org, attention Ryan Midden, Director of People & Culture.
Location: 1% for the Planet is headquartered in beautiful Burlington, Vermont. Please note that for this position we are accepting both local and remote applicants. This role may be conducted remotely from anywhere within the United States.
Please note: Currently, no 1% for the Planet staff members are required to work in our physical office space, even Vermont-based employees. Our team is currently either working from home or working a closely monitored hybrid schedule between their home and our headquarters. Any work done at our headquarters by 1% for the Planet staff members that choose to utilize the space is closely monitored by our team to ensure safety protocols for COVID-19 are implemented, regularly updated and upheld. We will safely arrange for any Vermont-based hire to be able to use our office space, should they request it. We will also work with any candidates to discuss a remote work schedule that feels most safe to them.



Date Posted: 2021-02-23
Minimum Education: Unspecified
Apply: jobs@onepercentfortheplanet.org

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