PRIMARY PURPOSE: Reporting to the COO, the Business Manager will be a key resource to the Operations Leadership Team and lead the execution of key recurring elements of NTFB Operations such as communications, operational measurement & reporting rhythms, operational modeling & planning, cross-team coordination for strategic/reactive & best practice sharing. The duration of this position will be from July 2020 - December 2020.



• Undergraduate degree in business, management, finance, or related field

• MBA strongly preferred

Special Knowledge/Skills/Abilities:

• Action Oriented

• Strategic Insight

• Risk Management

• Highly Organized

• Business Intelligence

• Financial Management

• Influence & Collaboration

• Operational Excellence

• Project Management

• Verbal & Written Communications

• MS Office


• Minimum 15 years' progressive development and execution in operational leadership


• Communications

o Communicate on organizational performance as needed to Board, National/State Associations & External Affairs (Marketing, PR & Fundraising)

o Communicate to Ops Team on organizational compliance, training, priorities & change

• Business Measurement & Rhythms

o Refine & manage execution of business reporting cadence – monthly/quarterly business reviews, initiative/priority reviews & Board reporting

o Scorecard management – Extract operational trends & insights from operational data, balance scorecard targets for optimized organizational performance & continuous improvement, administer follow-through on response actions across team, assist in data governance, perform ad hoc deep dives on areas of risk, concern or interest

o Conformance – Ensure budgetary conformance around cost, headcount & meals

o Strategic Planning – Sets agenda & manages strategy reviews & sessions

• Operational Planning

o Lead KPI selection & target-setting activities

o Serve as primary liaison to Accounting & Finance

o Develop & execute forward-looking operational scenario models

o Enable business decision-making via Business Intelligence

• Cross-Team Coordination

o Drive & monitor the execution of strategic initiatives

o Develop & monitor reactive responses to operational risks & misses

o Enable dynamic budget management, particularly as related to COVID

o Lead agenda-setting & logistical planning for team events

• Escalation Management

o Assess inquiries to determine proper course of action & delegation within Ops Team

• Best Practice Sharing

o Leads & drives collaboration & information sharing with other food banks


• This position has no direct reports.


• The person in this position needs to be highly adaptive to ambiguity, rapidly-changing business conditions and a range of interpersonal approaches.

• The person in this position needs to adapt well in the face of workplace stressors including but not limited to meeting deadlines and competing priorities.


• While performing the duties of this job, the employee is occasionally required to stand; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel crouch or crawl; talk or hear.

• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

• Ability to remain in a stationary position at the computer, sitting or standing for prolonged periods.

• The employee must occasionally lift and/or move up to 15 pounds.


• Moderate noise (i.e. business office with computers, phone, printers, light traffic).

• This position may become eligible for telecommuting at supervisor's discretion.

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is not necessarily an exhaustive list of all skills, duties, responsibilities, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, NTFB reserves the right to revise the job or to require other or different tasks be performed as assigned.

The North Texas Food Bank is an equal opportunity employer.


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Business Manager Located At Tx, Plano - Job Post By: North Texas Food Bank

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