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Travel Agent

Significant Points

Nature of the Work
Each year, millions of Americans travel by plane, train, ship, bus, and automobile. Many of these travelers rely on the services of reservation and transportation ticket agents and travel clerks, who perform functions as varied as selling tickets, confirming reservations, checking baggage, and providing tourists with useful travel information.

Most reservation agents work for large hotel chains or airlines, helping people to plan trips and make reservations. They usually work in large reservation centers, answering telephone or e-mail inquiries and offering suggestions and information about travel arrangements, such as routes, schedules, rates, and types of accommodation. Reservation agents quote fares and room rates, provide travel information, and make and confirm transportation and hotel reservations. Most agents use proprietary networks to obtain, as quickly as possible, information needed to make, change, or cancel reservations for customers.

Transportation ticket agents are sometimes known as passenger service agents, passenger booking clerks, reservation clerks, airport service agents, ticket clerks, or ticket sellers. They work in airports, train, and bus stations, selling tickets, assigning seats to passengers, and checking baggage. In addition, they may answer inquiries and give directions, examine passports and visas, or check in pets. Other ticket agents, more commonly known as gate or station agents, work in airport terminals, assisting passengers boarding airplanes. These workers direct passengers to the correct boarding area, check tickets and seat assignments, make boarding announcements, and provide special assistance to young, elderly, or disabled passengers when they board or disembark.

Most travel clerks are employed by membership organizations, such as automobile clubs. These workers, sometimes called member services counselors or travel counselors, plan trips, calculate mileage, and offer travel suggestions, such as the best route from the point of origin to the destination, to club members. Travel clerks also may prepare an itinerary indicating points of interest, restaurants, overnight accommodations, and availability of emergency services during a trip. In some cases, they make rental car, hotel, and restaurant reservations for club members.

Passenger rate clerks generally work for bus companies. They sell tickets for regular bus routes and arrange nonscheduled or chartered trips. They plan travel routes, compute rates, and keep customers informed of appropriate details. They also may arrange travel accommodations.

Working Conditions

Reservation and transportation ticket agents and travel clerks held about 177,000 jobs in 2002. More than 6 of every 10 are employed by airlines. Others work for membership organizations, such as automobile clubs; hotels and other lodging places; railroad companies; buslines; and other companies that provide transportation services.

Although agents and clerks are found throughout the country, most work in large metropolitan airports, downtown ticket offices, large reservation centers, and train or bus stations. The remainder work in small communities served only by intercity bus or railroad lines.


Other Qualifications


Job Outlook
Applicants for reservation and transportation ticket agent jobs are likely to encounter considerable competition, because the supply of qualified applicants exceeds the expected number of job openings. Entry requirements for these jobs are minimal, and many people seeking to get into the airline industry or travel business often start out in such positions. The jobs provide excellent travel benefits, and many people view airline and other travel-related jobs as glamorous.

Employment of reservation and transportation ticket agents and travel clerks is expected to grow about as fast as the average for all occupations through 2012. Although a growing population will demand additional travel services, employment of these workers will grow more slowly than this demand because of the significant impact of technology on productivity. Automated reservations and ticketing, as well as “ticketless” travel, for example, are reducing the need for some workers. Most train stations and airports now have satellite ticket printer locations, called kiosks, that enable passengers to make reservations and purchase tickets themselves. Many passengers also are able to check flight times and fares, make reservations, and purchase tickets on the Internet. Nevertheless, not all travel-related passenger services can be fully automated, primarily for safety and security reasons. As a result, job openings will continue to become available as the occupation grows and as workers transfer to other occupations, retire, or leave the labor force altogether.

Employment of reservation and transportation ticket agents and travel clerks is sensitive to cyclical swings in the economy. During recessions, discretionary passenger travel declines, and transportation service companies are less likely to hire new workers and may even resort to layoffs.


Related Occupations

Sources of Additional Information
For information about job opportunities as reservation and transportation ticket agents and travel clerks, write the personnel manager of individual transportation companies. Addresses of airlines are available from:

Air Transport Association of America, 1301 Pennsylvania Ave. NW., Suite 1100, Washington, DC 20004-1707. Internet:
(See the introductory statement on information and record clerks for information on working conditions, training requirements, and earnings.)

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