Client Services/Intake Staff – Full Time

Mid-Minnesota Legal Aid (MMLA) seeks a Client Services/Intake staff member for our Minneapolis office. Our Intake staff are often the first point of contact clients have with MMLA and use a person-centered approach in screening and discussing the client’s situation. During the COVID-19 public health emergency, intake staff are working remotely. MMLA provides legal representation in civil matters to clients with low incomes, people with disabilities, and seniors.


  • Conduct initial client intakes by phone or online to determine eligibility

  • Interview potential client to collect facts in the case

  • Write a summary of the interview

  • Enter information into and maintain a case management database

  • Answer the main switchboard and direct callers to staff and make referrals

  • Create and send form letters

  • Apply the principles of Legal Aid’s Racial Justice Values Statement in all work-related business and interactions  

  • Greet and assist visitors to the office

  • Interpret/translate (assuming additional language abilities)

  • Perform other tasks as needed


  • Excellent written and oral communication skills

  • Proficiency using Microsoft Windows and Office is required

  • The ability to relate to the client community and self-motivation

  • Skills in a language other than English, particularly Somali, Arabic, Oromo, or Spanish is a plus 

  • The ability to work as part of a team, multi-task, and work well under pressure is important

  • Legal training, knowledge of community resources, experience with case management software, experience with diverse populations are all preferred, but not required

  • HOURS/SALARY:   Starting salary for the position is $31,035 to $39,950 D.O.E. Benefits include vacation, sick leave, family medical, life, and short-term and long-term disability insurance. 

    DEADLINE:  Applications due by March 3, 2021, or until position is filled.

    MMLA is an equal opportunity/affirmative action employer

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    Client Services/intake Staff Full Time Located At Mn, Minneapolis - Job Post By: Mid-minnesota Legal Aid

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