CLIENT SERVICES/INTAKE STAFF FULL TIME

Client Services/Intake Staff – Full Time



Mid-Minnesota Legal Aid (MMLA) seeks a Client Services/Intake staff member for our Minneapolis office. Our Intake staff are often the first point of contact clients have with MMLA and use a person-centered approach in screening and discussing the client’s situation. During the COVID-19 public health emergency, intake staff are working remotely. MMLA provides legal representation in civil matters to clients with low incomes, people with disabilities, and seniors.



RESPONSIBILITIES: 





  • Conduct initial client intakes by phone or online to determine eligibility


  • Interview potential client to collect facts in the case


  • Write a summary of the interview


  • Enter information into and maintain a case management database




  • Answer the main switchboard and direct callers to staff and make referrals


  • Create and send form letters


  • Apply the principles of Legal Aid’s Racial Justice Values Statement in all work-related business and interactions  


  • Greet and assist visitors to the office


  • Interpret/translate (assuming additional language abilities)


  • Perform other tasks as needed


  • QUALIFICATIONS: 



  • Excellent written and oral communication skills


  • Proficiency using Microsoft Windows and Office is required


  • The ability to relate to the client community and self-motivation


  • Skills in a language other than English, particularly Somali, Arabic, Oromo, or Spanish is a plus 


  • The ability to work as part of a team, multi-task, and work well under pressure is important


  • Legal training, knowledge of community resources, experience with case management software, experience with diverse populations are all preferred, but not required


  • HOURS/SALARY:   Starting salary for the position is $31,035 to $39,950 D.O.E. Benefits include vacation, sick leave, family medical, life, and short-term and long-term disability insurance. 



    DEADLINE:  Applications due by March 3, 2021, or until position is filled.



    MMLA is an equal opportunity/affirmative action employer


    recblid 98anp4kq7vzbyvzl0g88yp5l8nj2z8






      Login with Facebook


    Client Services/intake Staff Full Time Located At Mn, Minneapolis - Job Post By: Mid-minnesota Legal Aid






    [Browse Jobs] - [Back to Previous Page] - [Random Jobs]


    Site Sponsors