CUSTOMER SERVICE REPRESENTATIVE

JOB SUMMARY:

Our organization is seeking detail-orientated individuals with strong computer skills, professional phone manner and superior customer service skills to become a team member of our friendly office located North of Sacramento, CA.



JOB RESPONSIBILITIES:

Perform assistance and follow up activities with employers regarding their New Hire Reporting

Accurately complete a high volume of data entry

Provide extensive telephone customer service to both internal and external team members

Electronic file and mail processing

Ensure security and confidentiality of sensitive and/or protected information

Collect and enter data in database and maintain accurate records of valuable company information

Provide professional and courteous customer service support to public and private network members

Comply with all company policies and procedures, including those pertaining to ethics and integrity

REQUIREMENTS AND QUALIFICATIONS:

High School diploma, general education or equivalent

A proven track record in Customer Service

Comfortable using computers in Microsoft office, Online research and database lookup

Possess experience or aptitude in data entry

Excellent verbal and written communication skills

Professional demeanor, self-motivated, and positive attitude

Proven experience in high inbound and outbound call volumes

Productive and comfortable within a team environment
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