FIELD SERVICE REPRESENTATIVE

City of Banning Field Service Representative



Job Definition:?



Under general supervision, performs a variety of duties associated with reading electric and water meters accurately and safely and recording usage for billing purposes.? Provides customer service in areas of water and electric utilities.



Representative Duties:





  • Reads electric and water meters in an assigned area using a handheld reading device; uploads and downloads readings to and from computerized customer service data base and makes necessary calculations for service start up and/or accountability; responds to request for exception re-reads.


  • Installs, or replaces electric meters and ensures they are registering properly; assigns sequencing number for new installations to place in right order on meter reading route.


  • Retrofits and/replaces electric meters as part of meter replacement program; identify and report irregularities and theft of service.


  • Turns electric and water service on and off for customers, both during normal working hours and after hours; on late or non-payment of utility bills.


  • Responds to customer inquiries at home or business, including answering questions regarding electric meter reads; water leaks; water pressure; or high consumption readings to assess utility consumption patterns of customers; operates a City vehicle on a daily basis in a safe and effective manner; inspects installation and operation of electric and water meters at construction sites in absence of construction inspector.


  • Reads electric and water meters and records usage for billing purposes.


  • Connects and disconnects water and electric equipment.


  • Reads meters for proper regulation usage, checks for leaks, theft of service, and credit turn-offs. Installs electric meters and removes electric meters.


  • Researches, resolves and answers customer questions, complaints and billing disputes.


  • Coordinates with customers to schedule field inspections for new installations.


  • Replaces broken lids. Operate City vehicle to work sites.


  • Maintains mechanical tools. Mail delivery and pick up, vehicle maintenance and shop clean up.


  • Performs other duties as assigned or required.




Closes July 12, 2018 at 5:00PM


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Field Service Representative Located At Ca, Banning - Job Post By: City Of Banning






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