NETWORK OPERATIONS SUPPORT ANALYST

Elevate Fiber - Network Operations Support Analyst



COMPANY



Launched in 2016, Elevate Fiber is a fiber internet service provider delivering gigabit speed internet directly to homes and business in Western Colorado. The service territory includes Delta and Montrose counties, which boast unmatched recreational activities, including hiking, mountain biking, fly-fishing, white water rafting, and more. It is made up of moderately-sized municipalities, with Montrose, Colo., being the largest, as well as smaller rural towns, each with their own unique personality. We relish this variety and our goal is to elevate and serve our communities with fast, reliable, and affordable internet, voice, and video services.



Elevate Fiber is an Equal Opportunity Provider and Employer.



LOCATION



As a wholly owned subsidiary of the Delta-Montrose Electric Association, Elevate is located in Montrose, Colo., a diverse community on the beautiful Western Slope - we think it's the best slope - of the Rocky Mountains. Montrose offers a wealth of things to see and do; year-round recreational activities, picturesque historical sites, and pristine natural environments. It is also minutes from the Black Canyon of Gunnison National Park and the perfect home base for day trips to world-class ski resorts in Telluride and Crested Butte. The West Slope is the best slope?



JOB SUMMARY



This opportunity is at the ground floor of a new and fast growing fiber optic telecommunications company and will require learning new skills and the ability to grow with our team. The position will be responsible for Tier-2 Network Operations Support including, but not limited to: residential & commercial customer technical support, data/voice/video services provisioning, commercial customer install coordination, network operations, documentation, and other responsibilities as assigned.



QUALIFICATIONS & EXPERIENCE





  • High school graduate or equivalent required


  • AAS degree in Computer Science or related field


  • At least 2 years of Network &/or IT systems helpdesk/technical support


  • Professional certification (e.g. Net+, CCENT) preferred


  • Prior experience with Internet Service Provider and/or NOC environments


  • Excellent communication skills


  • Ability to diagnose technical issues efficiently and accurately


  • Ability to work in a team environment.


  • Willingness to learn in a fast paced environment




Successful candidates will have the ability to troubleshoot complex technical issues both in person and over the phone and provide excellent customer service. Must be self-motivated and eager to learn. Must have strong interpersonal skills, excellent organization skills, and be able to communicate effectively in both verbal and written forms. Must be willing to work in a team environment.



Elevate Fiber offers an excellent benefits package including a competitive salary commensurate with experience and qualifications.



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H.S. Diploma/Equivalent




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Network Operations Support Analyst Located At Co, Montrose - Job Post By: Elevate






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