Receiving general direction from the Director of Security and Emergency Management incumbent shall provide a safe and secure environment for Hospital patients, visitors, and employees by enforcing Hospital security policies and by continuously watching for and the timely report of any and all safety hazards or unusual occurrences through patrol of assigned areas; furthermore the incumbent; provides protective service and response for protection of the people and property of the Hospital; is responsible for the day-to-day supervision of department operations.

  • Assists in the management of the security and safety program to include violence prevention, loss prevention, patrol operations, enforcement of statutes and hospital policies and regulations and inspection of facilities.

  • Works with the Director to ensure that security standards and quality are met and maintained. Recommends changes to the protocol that would improve the overall quality of the department.

  • Assists in managing contract security operations staff.

  • Assists the Director in recommendations for hiring, promotion, performance improvement plans, annual performance reviews and terminations. Executes disciplinary action as necessary.

  • Conducts safety and security-related training for the hospital community including but not limited to, hospital new hire orientation, De-Escalation Training- formerly known as Management of Aggressive Behavior (MOAB), Active Shooter Training, etc.

  • Acts as an instructor to Security Department Training Programs, including AVADE, Healthcare Defensive Tactics (HDTS) and Handcuff Training.

  • Assists in the timely scheduling and completion of all required trainings (i.e. First Aid/CPR/AED, HazMat Level C Operations (All Hazards Awareness for Healthcare Personnel and Healthcare Personal Protective Equipment Operations), etc.

  • Documents and maintains records for the timely completion of all required training.

  • Identifies training needs and conducts training, certification programs and continuing education for Security Department personnel.

  • Tracks, reports and completes follow-up actions on comprehensive Safety and Security Management Plans. This including, but is not limited to Daily Log and Security Incident Report reconciliation, etc.

  • Manages and audits the lost & found program and valuables intake/release.

  • Responsible for the department vehicle, including scheduling of preventative maintenance, inspection, repair and safety checks.

  • Manages investigations into incidents, including criminal activities and violations of safety standards. Serves as the lead investigator in major cases.

  • Coordinates patrol operations to ensure proper use of department resources and effective delivery of services.

  • Prepares weekly, monthly and annual reports regarding department activities.

  • Creates, edits and reviews department policies and procedures.

  • Oversees the department's timely completion of Security Risk Assessments.

  • Manages and executes special projects as assigned.

  • Assists in the application of the hospital's Safety and Security Management Program.

  • Assumes the HICS role of Security Officer in the absence of the Director.

  • Exercises independent judgment in the implementation, application, and enforcement of laws, regulations, and hospital policies.

  • Performs all other duties as assigned to ensure efficient operation of the department and quality patient care.

  • A minimum of a Bachelor's degree and 5 years of management experience is required. A combination of experience, education and/or military experience will be considered.

  • Massachusetts License to Carry Class A Licensure

  • Ability to be licensed as a Special State Police Officer under the Commonwealth of MA General Laws Chapter 22 C, section 63.

  • Knowledge, Skills and Abilities Required

  • Requires excellent ability in the areas of leadership, training, security systems, investigations and safety.

  • Sets a high example of cooperation and team work.

  • Exhibits him/herself as a high performer in all areas of job responsibilities.

  • Adheres to the highest standards of excellence and creates outstanding results.

  • Is a role model to others and is viewed as an expert resource within the department.

  • Possesses and exhibits exemplary customer service and communication skills.

  • Must be able to handle complex interpersonal situations and crisis management scenarios.

  • Takes proactive approach to solve issues associated with tasks utilizing exception critical thinking skills.

  • Strong risk analysis, computer, and organizational skills.

  • Must be reliable and flexible.

  • Must be able to gather, assemble, analyze, evaluate, and use facts and evidence. Interview victims, complainants, witnesses, and suspects.

  • Must be able to prepare clear and concise reports and routine correspondence.

  • Operate office equipment including computers and supporting word processing, spreadsheet, and database applications.

  • Physically must be able to lift patients (approximately 50 pounds) with the help of others, walk at a rapid pace, walk/stand for extended periods of time and withstand adverse weather conditions.

  • Supervisory Responsibilities - No
    Patient Contact - Yes

    Special Working Conditions

    · Work is fast paced and physically demanding.

    · Walks within hospital and around hospital campus; to and from parking areas and buildings on premises in all weather conditions.

    · Runs short distances when responding to stat calls and other security emergencies; interacting with patients as needed.

    · Stands for long periods of time both indoors and outdoors in all weather conditions.

    · Lifts, pulls and pushes when transporting and interacting with patients.

    · Potential hazards exist in encounters with physically aggressive patients, visitors and others.


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    Security Operations Manager Located At Ma, Boston - Job Post By: Dana-farber Cancer Institute

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