Are you interested in joining a team that supports Christian churches and non-profits? Auxilio exists to serve these organizations as a trusted business partner, allowing ministry leaders and executive directors to focus on spreading the Christian gospel across the U.S. If this mission resonates with you, we would love to welcome you on board.Auxilio is a Christian-owned business that fosters a connected culture. We hold weekly staff meetings for business updates, offer support to one another, and pray for our clients, all to build a strong community.For recruiters, Auxilio will not use for-hire recruitment for this position and does not give permission to be contacted. This job posting will close on March 14, 2025.Candidate Competencies:Strategic Thinker: Ability to align team goals with organizational strategy and adapt to changing priorities.Customer-Centric Approach: Commitment to delivering exceptional client experiences.Team Leadership: Proven ability to lead by example and foster a collaborative team environment.Innovation: Eagerness to identify and implement new tools and processes to enhance onboarding effectiveness.Implementation: Experienced leader with financial and payroll systems implementation experience.Supervisory Responsibilities:Lead, mentor, and manage the Onboarding Team, fostering a culture of excellence, collaboration, and continuous improvement.Manage the Onboarding Team to ensure that an assigned project is completed on time, according to specifications, accurately, and efficiently.Conduct performance evaluations, provide professional development opportunities, and ensure team members have the resources to succeed.Duties / Responsibilities Client OnboardingDirect and manage the onboarding process and special projects, ensuring all client projects are completed on time, within scope, and to quality standards.Establish and maintain a consistent framework for onboarding and defining milestones, deliverables, and metrics for success.Act as the primary liaison between the company and clients during Onboarding. Responsible for a smooth transition and integration for new clients, addressing their needs and facilitating a positive client experience.Serve as the primary escalation point for onboarding issues, promptly and effectively resolving concerns and accounting and payroll issues.Collaborate with clients to define project scope and objectives, drive communication, improve customer service, and ensure alignment throughout onboarding.Oversee quality assurance and compliance, conducting reviews from the project execution (Kick-off) phase to the client hand-off phase to ensure excellence and consistency in the onboarding process.Develop, deliver, and review strategies to measure the satisfaction of the client and the Client Services Team.Serve as the Subject Matter Expert (SME) for OnRamp (or current tool for managing clients through the Onboarding process); responsible for setup, ongoing management, and training; identify and document opportunities for process improvement. Performs other duties and projects as assigned.QualificationsEducation and Experience:Bachelors degree in Business Administration, Accounting, or a related field.Minimum of 5+ years of experience in client onboarding/implementation, project management, or a related leadership role.Minimum of 4 years of management and supervisory experience.Proven experience managing and developing high-performing teams.Accounting and payroll implementation experience is preferred.Familiarity with onboarding software such as OnRamp or similar platforms.PMP, CAPM, or other relevant certifications are a plus.Experience in nonprofit, church, or ministry environments is preferred.Experience in writing standard operation procedures and training documentation.Proficient in tools like Google Workspace, project management software, and CRM platforms.Familiarity with Quickbooks Online, Gusto, Trello, HubSpot, and Bill is a plus.Knowledge/Skills/Abilities:Exceptional leadership and interpersonal skills, with the ability to inspire and motivate teams.Strong project management skills, including prioritizing tasks and managing multiple projects simultaneously.Excellent verbal and written communication skills, with an ability to convey complex concepts.Analytical mindset with a focus on process improvement and data-driven decision-making.Ability to build and maintain strong client relationships through active listening and effective problem-solving.Excellent organizational skills and attention to detail.Driven to support Auxilio’s mission.Here is what you can expect from us: Competitive compensation, health insurance with employer HSA contribution, basic life, dental, and vision. Paid vacation and sick time, paid holidays, and 401k with employer contribution.Auxilio has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and the position’s market data. The actual salary for this role may vary by location. The annual salary for this position is $85,000 to $105,000 per year.Please note that we can only consider applicants who live and work in the listed states candidates: CO, DC, FL, GA, KY, MA, MD, MO, NC, NJ, PA, SC, TN, TX, and VA.
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