OverviewReporting to the Operations Manager, we are looking for a candidate with an interest in part-time customer service assistance. The ideal Customer Experience Representative will be an enthusiastic member of a fast growing business. This position calls for exceptional communication and problem-solving skills. Customer Experience Representatives are responsible for maintaining relationships with customers, so strong interpersonal skills are essential. You WillBe responsible for communicating with our customers via email and digital platforms regarding online orders, issues, and experiences.Report on customer experience performance, monitoring and tracking all customer concerns. Attract potential customers by answering product and service questions; suggesting information about our products and services.Make recommendations to management by collecting customer information and analyzing customer needs.Assist with placement of orders, refunds, or exchanges.Understand and implement exceptional customer experiences with each personal interaction in the tone and voice of our brand.Live and learn the Playa Society lifestyle to become a true ambassador.What You BringShopify experience requiredWeekday day-time availability requiredAbility to learn multiple systems quicklyAbility to multi-task and listenStrong written and verbal skillsSelf-motivated with good organizational skills, strong attention to detail and excellent follow-throughStrong knowledge of Playa Society productsAptness for problem solvingWillingness to be a team player and enjoy working in a group towards common goals and work in a fast paced environmentAbout this RolePart-timeRemote$15-$17 per hour10-20 hours per weekFlexible ScheduleEmployee DiscountCareer Advancement Opportunities
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Customer Service / Call Center
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