Hiring General Manager at Keweenaw Coffee Works, Calumet

Key Responsibilities:Cultural Leadership & Service ExcellenceLead by example in embodying KCWs core codes and daymaker philosophyUnite front and back of house operations under a single, cohesive service cultureFoster an environment where team members can thrive and grow professionallyCollaborate with Culinary Director and Roasterie Manager to ensure seamless integration of all three pillars: service, menu concept and bean quality Monitor and maintain service standard across all customer touch pointsOperational Management Oversee daily operations of both front and back of house operations as well as ensure smooth coordination between Coffee Bar and Kitchen SupervisorsManage scheduling, staffing levels, and labor costs across all operational departments Implement and maintain standard operating procedures that support our commitment to excellenceOversee inventory levels and coordinate with department supervisors on ordering needsEnsure compliance with all health, safety and food service regulations Manage preventive maintenance programs for all equipment and facilitiesTeam DevelopmentRecruit, train and develop team members in alignment with KCWs values and standardsConduct regular performance evaluations and provide constructive feedbackCreate and implement training programs that support cross-departmental understandingFoster a culture of continuous learning and professional growthMediate and resolve conflicts while maintaining team harmonyOversee the progressive accountability process when necessaryFinancial Management Manage operational budgets and control costs across departmentsCollaborate with Bookkeeping and Leadership Team to analyze financial data and implement strategies to improve profitabilityMonitor and optimize labor costs while maintaining service excellenceTrack and analyze key performance indicatorsDevelop, collaborate and implement strategies to increase revenue and efficiencyStrategic Planning & Innovation Collaborate with leadership team on business development initiativesIdentify opportunities for operational improvements and efficiencyImplement systems to track and measure service quality metrics Participate in menu planning and service delivery innovationsSupport marketing and promotional initiativesQualifications5+ years of management experience in specialty coffee, restaurant, or relevant hospitality settingsProven track record of unifying teams and building positive work cultureStrong understanding of coffee industry standards and practices Excellent financial acumen and business management skillsOutstanding leadership and team development abilitiesExemplary communication and interpersonal skillsProficiency in relevant software systems (Square, Google Suite, etc.) Food safety certification required (Servsafe Manager or equivalent) Bachelors degree in Business, Hospitality or related field welcomed
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