Freedom Flowers Shipping Dept Position$11/hr starting ~15 hrs a week, could grow into moreKooskia RequirementsNot afraid of technology, quick learnerWilling to use Voxer app to communicate with teamAble to work independently and stay on taskMust be willing and able to access your own email from our office for 2 factor log inGood with deadlinesFlexible team-player Preferred Skills/ExperienceEcommerceFood service (some knowledge transfers)Familiar with the alternative health worldWhats ExpectedMonday or days after holidays – flex day – Youre going to major in shipping and minor in production. Basically, you go where you can do the most chaos control. 12:30- 3. Thurs-Fri – Youre on shipping! Flexible but suggested 10:30-3:30. Potential for Tuesdays and every other Wednesday as well.In a nutshell, the objective is to get all the orders to the PO by 2:35.But lets look a little deeper at how this is accomplished and take the first step in making sure this job is a fit for you. Youll gauge when you need to come in by how many and how big the orders are. You can check this remotely, any time you want. (Gauging is something youll learn by experience, although if you have trouble being places on time despite experience, you may not make it here.) In the beginning, expect to be told when to show up. You might decide to lighten Monday’s load up by coming in for a little while on Saturday or Sunday which is perfectly fine but not expected. You might also have an appointment at 11 on Thurs, so you come in early in the morning to process orders and then back later to ship them. Youre in charge of meeting the objective of all the orders going out on that day’s mail truck. Exactly when it gets done is somewhat flexible.When you come into the office, youll need to log in to our store software and print invoices for all the orders. We use a Mac. If you dont, well teach you, but if you are afraid of different operating systems and have mental blocks in that dept, this job may prove to be excruciatingly hard. We use several softwares to get the job done that we dont expect you to have ever used. Can you adapt? Now that your invoices are printed, its time to create address labels. You sit down at the not-really-that-scary Mac, and our store has already automatically sent all the shipping information to the shipping software. If the combination of items is something that software has seen in the past, it already knows the box you are going to be using and it knows the weight. You double check quickly and confirm the label. For weird and complicated orders, you have to tell it which box and weigh the package. We have a cheat sheet for some of these. For international shipping, there can be a bit of math since they check out in their own currency and customs wants to know the cost in USD. Youre expected to do the math, youre not expected to do it longhand. Next youre printing labels. Our most reliable printer out of the three spits out a long string of self stick address labels. Now you will take your invoices and shipping labels and go about matching up the invoice to the shipping label and triple checking that the address is a valid address and there are no errors that will hold up the package in shipping. Then you start filling the correct sized box with the correct items and the correct amount of them. Sounds simple enough, but uh oh. Were all out of a product that you need. We have an employee whose job it is to make those, but they arent coming in until later. You will need to set that aside and make sure that employee knows that is what you need made ASAP to fulfill your orders. You need to keep things straight and not get orders mixed up. But wait! Thats right, they won’t be coming in today. Now you have to stop shipping and make that product. If you stop and make that product, will that cause you to miss the shipping deadline? You have to make some judgement calls here. How are you going to get it done? Can you call for backup, can you handle it yourself, or is that order going to wait? These are the types of decisions you have to process while keeping the objective in mind. And the best outcome is where youve planned some margin into your day for unexpected things like that to happen. If you operate your personal life with no margin, I wouldnt expect things to be magically different here. During the day, the customer service dept will be communicating with you about things you need to know (hold so and sos package, so and so forgot their apt number) and that same Voxer thread is a good place for you to ask questions, declare emergencies etc. Your odds of somebody being available to help you is greater than just texting me. We are international, so everybody talks whenever. Its your choice whether you monitor this on your off hours, but we need you to pay attention when its your day to ship. Nothing frustrates the rest of the team more than you being oblivious and unreachable. So youve gotten all of your orders filled with the right bottles and papers in each and the correct shipping label attached. You run the packages to the Post Office, pick up the incoming packages and any needed shipping containers. You then come back and straighten up a little bit and do some restocking by getting stuff were low on out of storage. (Tip: If I have extra margin, Ill do bits of this earlier in the day while seeing if more orders come in before the PO run.) If youre in a hurry to be somewhere and youre the one working tomorrow, feel free to leave yourself the mess and the low stock, but dont do that to someone else. Basic courtesy, but apparently these things have to be spelled out. Other stuff: Theres all kinds of different hygiene levels going on here. If you have some professional food handling experience, you get what needs to happen as far as basic cleanliness. At the same time, we are an FDA registered facility and have to abide by certain other standards for dietary supplement manufacturing. You will absolutely roll your eyes. Its ok. Cleaning is everybodys job including yours. Beyond that, this is a vibrational product and I have high standards for energetic cleanliness. That means you dont bottle stuff when youre sick, angry, sad etc. Whatever is going on with you ends up in the finished product to some extent. Having a harmonious workplace is important for that reason, so if you are ticking everyone else off, your days will be numbered. We need you to protect your energy if you are making products, and youll have to do that here and there. Were a small company and everybody covers what needs to be covered even though you have one main job title and end goal. However, if you are not ok to make something, stand down, or better yet, ask for help in getting ok. There are resources there for you. More days/hours possible as we grow/find out what you’re good at.
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Manufacturing / Production / Operations
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