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  • Date Posted: Oct 21, 2020

Director, Workforce Innovation
Cleveland, OH

Towards Employment’s work focuses on building career pathways for disadvantaged job
seekers while creating a pipeline of qualified workers for local business, and the promotion of
inclusive economic development strategies. As a key member of the leadership team, the
Director, Workforce Innovation will pursue opportunities for significant collaborations and
partnerships that can lead to scaling impact, whether through programmatic partnerships,
application of new technologies, social enterprise or influencing policy. This position will work
closely with program leadership, Director of Development and Marketing, and the CFO to
advance our goal of translating programmatic success into resources to scale impact for our
community. S/he will leverage and help synthesize learnings from initiatives like skills-based
hiring, promotion of job quality, and racial equity and inclusion into workforce and economic
discussions and sector partnerships to help drive systems change. Internally, the new Director
will bring an analytical lens to our program data, driving the use of data for quality assurance
and performance management, for accountability across programs and functions, and for
identifying trends and key learnings for use in policy and fundraising.

Essential Functions
Strategic Planning & Leadership
As a member of the senior management team, this position will actively participate in leadership
framework discussions, including raising significant matters that are of importance to the
success of the agency, including:
• Lead the organization’s strategic planning work, ensuring the planning, execution, and
delivery of defined priorities and work streams.
• Represent TE in the community, including at stakeholder meetings & events in the
absence of the Executive Director.
• Supervise and manage the performance and product delivery of 2 direct reports and
multiple external vendors and partners. Ensure work product delivered through others
meets TE expectations and standards.

Scale and Program Expansion
• In partnership with TE’s program leadership pursue opportunities to ensure the short and
long term scalability of TE’s programs. This may include application of new technologies,
building new collaborative partnerships to leverage additional competencies or
geographic reach, or formalizing tools for greater efficiency and replication.
• Develop funding models to support initiatives that strengthen TE’s financial position.
• Establish and formalize business partnership success factors and expectations,
including metrics and relationship management behaviors.

Social Enterprise
Oversee the business performance of TE’s social enterprise, Achieve Staffing,
• Ensure efficient and effective business operation processes and financial performance
• Ensure alignment and synergy with TE operations;
• Identify opportunities to partner with local businesses, employers and supporters to
facilitate success.

Continuous Improvement and Data Analytics
To ensure programmatic fidelity and ensure continuous improvement and assessment of our
work this position will oversee the Director, Data Analytics and support the Data Functional
Working Group to:
• Recommend the development of dashboards and reports that improve continuous
learning; Refine the operational approach for consistent program delivery and outcomes
and, foster internal alignment where needed
• Continuously promote and monitor organizational commitment to data quality, providing
direction and setting expectations for training, compliance, reporting, and data-informed
• Utilize data to assess programmatic outcomes and opportunities and inform decision
• Create metrics and key indicators to establish critical success factors for any new
initiatives and ensure it is aligned with the TE strategy.

Policy & Systems Change
Support & collaborate with Senior Manager, Policy in promoting our data driven policy and
systems change agenda dedicated to promoting comprehensive career pathways and inclusive
economic growth strategies:
• Support the development of the organization’s policy agenda, critical points of advocacy
and annual workplan;
• Align organizational efforts to engage in workforce collaborations as a prominent thought
leader, recommending responsive approaches to evolving community needs.


Education & Experience
Consideration for this position requires:
• Proven ability to manage people and programs to accomplish outcomes within a given
timeframe and budget.
• Experience working across workforce, economic development and human services
systems preferred; demonstration of capacity to engage in “systems thinking.”
• Commitment to Towards Employment mission and values.
• Demonstrated understanding of criminal justice reform and disparate impact of current
• Demonstrated networking and coalition building skills.
• Minimum 5 years’ experience managing activities related to workforce development and
economic development Master’s in Public Policy, Business Administration, Urban
Planning, Social Work or equivalent experience preferred.
• Strong attention to detail, organizational, time management and problem solving skills.
• Proficient with Microsoft Office, PowerPoint, Excel, Outlook.

Success in this position requires:
• Relationship Building - Ability to work effectively and collegially with people with a
diverse cultural, socioeconomic, racial and educational backgrounds; Outstanding ability
to effectively communicate plans and desired outcomes.
• Problem Solving – Demonstrates ability to anticipate organizational needs and
challenges, gather needed information, synthesize and analyze sometimes disparate
data, assess risk, make recommendations, and take decisive action.
• Emotional Intelligence – The ability to understand what motivates the team, and to
lead with consideration of the whole employee; able to build rapport and maximize
individual strengths while driving outcomes. Demonstrated ability to work with people
from diverse cultural, socioeconomic, racial, and educational backgrounds.
• Managerial Courage – Actively engages in the thought leadership of the organization;
seeks information, expresses informed opinions and respectfully challenges status quo;
provides feedback to others; takes action to the betterment of the organization.
• Intellectual Curiosity – Genuine interest in the models of work and ability to ask critical
questions and challenge conventional thinking with a continuous improvement mindset.
• Social Justice and Racial Equity Advocate – passionate about promoting racial equity
and inclusion at personal, organizational and systems levels; able to incorporate the
perspectives of multiple communities in the consideration of impacts and outcomes of a
decision-making process. Understands the concepts of institutional and structural racism
and bias and their impact on underserved and underrepresented communities.
Interested candidates should submit their cover letter and resume to
hr@towardsemployment.org for consideration.

Contact Information

Company: Towards Employment
Email: hr@towardsemployment.org

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