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  • Date Posted: Oct 21, 2020

CLIENT SUCCESS MANAGER
American Fork, UT

Midigator is a leader in the Fintech space and is seeking a Client Success Manager to take a growing mid-sized company to the next level. We are looking for someone who is passionate about providing world-class customer service and creating a positive work environment. The ideal candidate has experience working in a rapidly changing environment and prides themselves on being an energetic self-starter, eager to learn new things, and wanting to make a positive impact on the team and the product. The Client Success Manager (CSM) is responsible for managing new and existing clients. The CSM performs account management of all client requests and inquiries while maintaining client satisfaction and retention.

Duties and Responsibilities:
Responsibilities include, but are not limited to:
● Develop and maintain relationships with each client
● Educate clients on how to adopt and engage with the platform
● Respond to all ad hoc client requests/inquiries via Jira, email, phone, instant messaging, Slack
● Analyze client accounts to spot trends and communicate findings to clients
● Record client feature requests or enhancements to Product Owner and Jira
● Submit and follow through on bug or enhancement tickets
● Troubleshoot technical issues with clients
● Sending analytical reports as requested by the clients in a timely manner

Qualifications:
● Must have proficient computer experience and knowledge in Word, Excel, Google Suite (Gmail, Google docs)
● Previous account management work experience preferred
● SaaS or technical background preferred

Skills and Attitudes:
● Must have excellent communication skills, be able to build/maintain client relationships
● Must have excellent customer service
● Time management skills must be able to prioritize tasks and create organized processes
● Must be able to handle high-pressure situations
● Must be able to prioritize tasks and create organized processes
● Must be detailed oriented
● Must be able to communicate with C-level, developers, CB representatives (internally and externally)

Education:
● Bachelor’s Degree or equivalent

Perks & Benefits:
● Remote/flexible workspace
● Collaborative work culture
● Medical/dental/vision insurance
● Employer-paid life insurance
● Equity after 12 months of employment
● 401(k)
● Unlimited PTO

Midigator is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

To apply, please send your resume to HR@midigator.com or apply directly via our careers page.



Contact Information

Company: Midigator
Website: https://midigator.com/careers/






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